Privacy Policy

Who We Are

Xproto provides precision CNC machining, 3D printing, rapid prototyping, and custom manufacturing services for customers worldwide.

We respect your privacy and are committed to protecting the personal and project information you provide to us.

Information We Collect

When you contact us, request a quotation, or submit a project through our website, we may collect information such as:

• Your name

• Email address

• Telephone number

• Company name

• Country or region

• Project requirements

• CAD files, drawings, images, or other files you upload

• Information you voluntarily provide through contact or quotation forms

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage data.

Uploaded CAD Files and Project Information

When you upload CAD files, drawings, technical documents, or other project information for quotation or manufacturing purposes, we use this information only to evaluate your project, prepare quotations, provide engineering feedback, and deliver the requested manufacturing services.

We take reasonable measures to protect confidential project information and do not sell your drawings or technical information to third parties.

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and quotation requests

• Review drawings and project requirements

• Provide DFM feedback and technical support

• Prepare quotations

• Process and manage manufacturing projects

• Communicate with you about your project or order

• Improve our website, products, and services

• Prevent fraud, abuse, and security threats

• Comply with applicable legal requirements

Cookies

Our website may use cookies and similar technologies to improve website functionality, analyze website traffic, and enhance your browsing experience.

You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Third-Party Services

Our website may use third-party services for website hosting, analytics, security, email communication, embedded content, or other website functionality.

These third-party providers may process limited information according to their own privacy policies.

How We Share Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers or manufacturing partners only when required to provide our services, process your project, maintain website functionality, or comply with legal obligations.

How Long We Retain Your Information

We retain personal information, quotation records, project information, and submitted files only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, or meet legal and administrative requirements.

Data Security

We take reasonable technical and organizational measures to protect your personal information, project files, and technical documents from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Request restriction of certain data processing

• Withdraw consent where applicable

To exercise any of these rights, please contact us.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the contact information provided on our website.